MotqenAI Privacy Policy

Effective date: 3 October 2026.

MotqenAI is operated by مدارك الاعمال للذكاء الاصطناعي, at Marj Elhamam Street, Amman 11181, Jordan ("MotqenAI", "we", "us"). We provide AI software to businesses and their teams, including customers outside Jordan. Contact us at loay@motqenai.com about privacy or this policy.

This policy explains how we handle information through motqenai.com, app.motqenai.com and the connected features described below. A feature processes data only when it is available and enabled; listing it here does not announce that it has launched.

Our role

We manage account, billing, security and support information to operate our service. When a business uses MotqenAI to handle its customers' messages, appointments or records, that business determines the purpose of that activity. We process that information to provide its configured service. The business's own privacy notices and instructions also apply. Contact that business first about its customer records; we can help it handle a request.

Information we handle

• Account information: your name, email, authentication information, business and team details, workspace settings and permissions. Google sign-in can provide your Google identifier, name, email and profile image.

• Business content: documents, public website content you ask us to learn, knowledge entries, agent instructions and other material you supply.

• Conversations and activities: messages, contact details, summaries, preferences, appointments, actions and the results of enabled integrations.

• Voice: audio needed to transcribe and respond to a call or voice message, transcripts and call usage. Stored call recordings depend on the business's recording setting. The business must provide notices and obtain any required permission before recording or processing callers' information.

• Billing and support: plan, subscription and transaction references, usage, invoices and communications with us. Where checkout is provided by Paddle, payment details are handled through its checkout; we do not store full payment card numbers in the MotqenAI application.

• Technical information: sessions, request and error information, IP/device information available to our infrastructure, timestamps and usage needed to operate and protect the service.

Do not submit information you are not entitled to share. The service is intended for business users and is not designed for children to create accounts.

Why we use information

We use information to create and authenticate accounts, manage workspaces and subscriptions, answer conversations, retrieve relevant business knowledge, perform enabled actions, synchronize appointments, operate integrations, provide support, prevent misuse, recover from failures and meet applicable obligations. The business chooses its agent settings and connected features.

AI responses may contain mistakes. Relevant conversation and business context is sent to the AI services needed for the requested feature. Please review outputs and decide what information your agents should be allowed to use.

Where consent is required, it must be obtained before the relevant processing. You can withdraw consent, although the affected feature may stop working. The legal basis and required notices depend on the activity and applicable law.

Google connections

Google sign-in is separate from granting access to Calendar or Sheets. When a business owner connects a feature, we request the permission needed for it:

• Calendar: list writable calendars so the owner can choose one, and create, update or remove calendar events corresponding to the business's bookings.

• Sheets: inspect a spreadsheet selected by the owner, read its tabs, headers and configured rows, and append request details where that skill is enabled. Relevant lookup results may be included in the AI response to the user who requested the configured task.

We store the connection and encrypted access/refresh credentials on our server so the enabled feature can work when the owner is offline. You can disconnect Google in MotqenAI and revoke the app's permissions in your Google Account. Disconnecting removes the connection and its saved credentials from the live workspace. It does not undo events or rows already created in Google, or remove information already incorporated into workspace conversations. Use the deletion choices below for those records.

MotqenAI's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements. Google data is used for the connected features you request, not sold to data brokers or used for advertising. It must not be used to train general-purpose AI models. Any necessary transfer to an AI provider is limited to delivering the requested feature under compatible data handling terms. Our personnel may read connected Google information only with your specific agreement, as necessary for security or legal obligations, or as otherwise permitted by that policy. Connecting Google does not authorize unrelated human review of your files or conversations.

Service providers and disclosure

We use service providers for hosting, storage, email, AI, voice and payments. Services used for enabled features include Hetzner, Cloudflare R2, Resend, OpenAI, Google/Gemini, LiveKit and Paddle. Google Calendar/Sheets, Meta/WhatsApp, Salla, Zid and Shopify receive information as required by the connections a business chooses to enable. The providers involved depend on the feature and connection; an integration listed here is available only when offered and enabled.

Authorized members of a business can access its workspace information according to their roles. We may disclose information where required by law or necessary to investigate misuse, protect the service or resolve a dispute, subject to applicable safeguards. We do not sell personal information.

International processing

Our business is based in Jordan and serves international customers. The prepared application server is in Finland and its R2 storage is configured in Eastern Europe. Other providers may process information in additional countries. Transfers must use the contractual and other safeguards required by the law applicable to the information. Contact us for the relevant processing terms.

Retention, deletion and security

We keep information only as needed for the stated purpose, the business's instructions and applicable obligations. Call-recording retention depends on the selected plan/settings; the application schedules expired recordings for removal. The business can request customer deletion through its workspace.

Account and workspace information is kept while needed to provide the active account and its requested services. Workspace conversations and business content have no automatic age-based expiry unless a specific feature or plan says otherwise. An authorized business user can remove customer information using the workspace's customer deletion feature. This removes the customer's profile and personal conversation content and schedules related recordings for removal; anonymous activity counts can remain.

Contact loay@motqenai.com to request account closure, copies or deletion of other information. We verify the requester's authority and identify any records that must remain for a legal obligation, security investigation or dispute. Technical logs are rotated according to storage limits rather than a fixed number of days. Relevant security/support records and billing references may be retained for the period needed for their purpose or applicable obligations. We limit such retained records to that purpose.

Encrypted recovery backups currently expire after 14 days. Information removed from live systems can remain in those restricted backups until expiry. Recovery procedures are required to reapply applicable deletion requests before restored information is used in the live service.

We use HTTPS, access controls, private upload storage, protected server credentials, encrypted integration secrets and encrypted recovery backups. No system can guarantee absolute security. We investigate security incidents and make notifications required by applicable law.

Your choices and rights

You can change account information, limit enabled integrations, revoke Google access and ask us about your information. Depending on applicable law, rights may include access/copies, correction, deletion, withdrawal of consent, objection/restriction and portability. Send requests or complaints to loay@motqenai.com. We may need information to verify that a request is yours. Requests about a customer's business records may need to be handled with that business. You can also contact the competent data-protection authority.

We use essential session storage/cookies to authenticate users and maintain the service. Any additional analytics or advertising technology requires its own accurate disclosure and any legally required choices before activation.

Updates and contact

We will publish changes with an updated effective date and provide additional notice or request new consent where required. For privacy questions, contact مدارك الاعمال للذكاء الاصطناعي, Marj Elhamam Street, Amman 11181, Jordan, at loay@motqenai.com.