MotqenAI Refund and Cancellation Policy

Effective date: 3 October 2026.

MotqenAI is operated by مدارك الاعمال للذكاء الاصطناعي, at Marj Elhamam Street, Amman 11181, Jordan. For service or refund questions, contact loay@motqenai.com.

Cancelling a subscription

You can cancel renewal using the billing tools available to your account owner. The current application schedules cancellation at the end of the paid period. Your plan continues until that date unless another arrangement or mandatory right applies. Cancelling renewal is separate from asking for a refund.

Where Paddle processes your purchase, you can also use the subscription link in its purchase communications or visit Paddle buyer support.

First-payment refund window

We offer a full refund of your first MotqenAI subscription payment if you request it within 14 calendar days of that payment. If you begin with a free trial, this window starts when you make your first paid subscription payment, not when the trial begins. You may try the service within your plan's included limits; ordinary use during the refund window does not reduce an eligible refund.

This offer applies once to the business's first subscription payment. It does not automatically cover renewals, later plan upgrades or separate additional purchases. We may decline requests involving demonstrated fraud or refund abuse. These limits do not reduce rights provided by applicable law or the payment provider's terms.

A full subscription refund ends the refunded subscription's paid access and future renewal charges. Your information remains subject to the Privacy Policy; a refund does not itself request deletion of your account or business records.

Requesting and receiving a refund

Send the purchase email address, transaction reference, purchase date and reason to loay@motqenai.com, or request assistance through Paddle for purchases it processed. Do not send payment-card numbers or passwords. Refunds approved for Paddle purchases are handled through its transaction/refund process.

We aim to respond within five business days of receiving enough information to identify the purchase. You do not need to wait for our response to preserve a request made within the applicable refund window.

Refunds are returned through the payment provider to the original payment method where possible. For Paddle purchases, its refund policy provides for processing eligible refunds within 14 days of approval; statutory withdrawal deadlines can differ. Your bank or payment method may take additional time to show the credit. See Paddle's refund policy.

We will investigate duplicate/incorrect charges and failure to provide a purchased service, and provide the remedy required by the applicable purchase terms and law. This policy does not replace any mandatory refund, withdrawal, warranty or consumer rights. Any applicable Paddle buyer rights and country terms remain in effect. See Paddle's buyer terms.